Thanks for you interest in Nemo’s PostScriptum products. Below you’ll find some useful guidelines to clarify any doubt about the website, licenses, and product usage.
You are not forced to register anymore to place an order, however, registration in strongly adviced since it allows you to download the product you purchased at anytime, and be informed about new upgrades. Of course, registrations are free and all information provided won’t be shared. Even though registration can be boresome, it’s necessary to grant you permanent access to your purchase’s download, and ensure you first class support if you experience any problem. You have to use a valid E-Mail address when registering, since that will be used to communicate with you, and, most importantly, send you the link to download your product.
You can add any additional information in the specific box when registering a new account. After registration, you'll also be able to edit your addresses (though they're not needed for virtual products).
Nemo’s Post Scriptum offers FREE LIFETIME upgrades on all products. Yes, no cheating. You won’t pay a cent more than what you see when you buy the product, even when swapping to a new version of Prestashop. As a customer, you will be informed whenever an update is available for one of the products you purchased, and will have immediate access to the newest version. Note, however, that Nemo’s Post Scriptum reserves the right to determine which products will be updated and whether or not to continue updating.
When buying a product, you are given the possibility to purchase it along with an installation support. After placing your order, I will get back to you the sooner and help with installations and configuration. You will be asked for some ftp/cpanel/prestashop credentials, which, of course, will not be shared. Please notice the installation support must be requested before the 30 days money back guarantee expires.
All commercial products will receive 100% free lifetime support for bug fixes, until you get totally satisfied. Free products will not be supported, but I can give you a hand on that too, if I have some free time.
Buying an installation support will cover:
The following cases ARE NOT covered by the free support:
For the areas not covered by the free support, you can always ask paid help through the contact form, here.
You can ask for refund within 30 days after the purchase. You can read the refund policy here.
Now, before asking for a refund, consider doing the following steps:
Please note that request such has “This module doesn’t work, I want my money back!” will not be accepted. You’ll have to provide clear information about why the product won’t work. Then, you must give the developer a chance to solve your issue. If there’s nothing to do with it, you can go ahead and ask for a refund. For more detailed information about refunds, be sure to read the refund policy.
If you have any doubt left, or need any kind of support, do not hesitate to contact me via the contact form. I’ll get back to you as soon as possible.